To refund a game on Epic Games, you need to request a refund through your account within 14 days of purchase and with less than two hours of playtime.
Ever bought a game on Epic Games and then regretted it? Maybe it didn’t run well on your system or just wasn’t what you expected. It happens, and thankfully, there’s a process in place. Knowing how to refund a game on Epic Games can save you frustration and money.
The good news is, Epic Games has a fairly straightforward refund policy. They allow refunds under certain conditions. We will get straight into the steps to make sure you’re not stuck with games you don’t want.
How to Refund a Game on Epic Games
Okay, so you bought a game on the Epic Games Store, and maybe it wasn’t quite what you expected. Maybe it’s too hard, maybe it’s not as fun as the trailers showed, or maybe it just doesn’t run well on your computer. Don’t worry, it happens! The good news is that Epic Games has a refund system in place, and it’s usually pretty easy to use. This guide will show you everything you need to know about how to get your money back for a game you don’t want anymore. We’ll go through all the important steps, the rules for refunds, and what to do if you have trouble.
Understanding the Epic Games Refund Policy
Before you jump right into trying to get a refund, it’s a good idea to understand how the Epic Games refund system works. They have some rules about when you can get your money back, and following these rules will make the whole process much easier.
The Time Limit
The most important thing to know is that you need to ask for a refund within a certain time. Epic Games says you can ask for a refund within 14 days of buying the game. That’s two weeks, which gives you some time to try out a game and see if you like it. If it’s been more than 14 days, you usually can’t get a refund.
Game Playtime Limits
Just having the game for less than 14 days isn’t the only rule. You also can’t have played the game for too long. Epic Games says you can’t have played the game for more than two hours. This limit makes sense because it gives you enough time to get a good feel for the game, but it also keeps people from finishing a whole game and then asking for their money back. So, if you have played for more than two hours, it’s unlikely they will provide you a refund.
Refunds for Pre-Ordered Games
Pre-ordering a game can be exciting, but what if you change your mind? The good news is that Epic Games has a good policy for these situations too. You can ask for a refund for a pre-ordered game at any time before the game is released. Once the game comes out, the usual 14-day and two-hour playtime rules apply. So, you’re safe to pre-order a game you’re not sure about, as long as you cancel before it comes out, or get a refund within two weeks, with two hours of playtime.
Exceptions to the Rules
There are a few times when the usual refund rules might not apply. If a game is faulty, has problems, or is not working as it should, Epic Games might still give you a refund even if you played more than two hours or if it’s been more than 14 days. These situations will be reviewed case-by-case, and it doesn’t mean it’s a guarantee. However, it is good to know that they may be more lenient if there is a major problem with the game.
How to Request a Refund on the Epic Games Store
Now, let’s get to the part you’ve been waiting for: how to actually ask for a refund. The Epic Games Store makes the refund process fairly simple. Here’s a step-by-step guide.
Step 1: Sign in to your Epic Games Account
First, you need to open your web browser and go to the Epic Games website. You’ll need to sign in with the account you used to buy the game. If you forgot your password, don’t worry, you can easily reset it by clicking on the “Forgot Password” option on the sign-in page. Just make sure you have access to the email you used when you made your account.
Step 2: Go to Your Account Settings
Once you’re signed in, you need to go to your account settings. You can find this option by clicking on your profile name or icon in the top-right corner of the screen. A menu will appear and you should select the “Account” option. This is where you can find and manage all of the games you’ve bought, and also where you will find the options for requesting refunds.
Step 3: Find Your Transaction History
On the account page, you will see several options listed, but you will want to look for the “Transactions” menu option, sometimes labeled as “Purchase History”. Click on it, it will show you all of the games you have bought on Epic games using the account that you have logged in with. From this screen you can find the particular game purchase that you want to refund and you can take the next steps.
Step 4: Select the Game You Want to Refund
Once you are on the transactions page, you should see a list of all the games you’ve purchased, along with other items bought on the store with your account. Look for the game you want to refund and click on it. A new window will appear showing all the details of your purchase, including transaction id, price and other helpful information. The goal is to now get to the refund option from this screen, usually it’s a request for refund or related.
Step 5: Request a Refund
After selecting the game you want to refund, there should be a button that says something like “Request Refund,” “Refund” or something very similar. It might be near the game’s name or purchase details. It might say something like “Initiate refund” or “Get refund”, or other wording around similar lines. Click this button and the process to request your refund will begin.
Step 6: Fill Out the Refund Form
When you click on the refund option, a form will come up. This form will ask you a few questions, and it is really important that you fill them out correctly. You will need to give Epic games details as to why you are requesting the refund of the game, so take your time and be clear.
- Choose a Refund Reason. From the menu, you have to choose why you are asking for the refund, for example the game has technical issues or not as advertised, or just that you didn’t like the game. Be clear and honest so that they can properly process your request.
- Add any extra details. Depending on your reason, you might have the chance to add more details. If the game has technical issues, you can explain the problems that you are having, or if you simply didn’t like the game you can say that too. This information helps the Epic Games support team understand your request more clearly.
Step 7: Submit Your Refund Request
Once you have filled out all the necessary information in the refund form, double-check that everything is correct. Once you are happy with what you have filled out, click the “Submit” button. Your request is then sent to Epic Games. After submitting the request you will see a confirmation message on the screen to confirm that your request has been submitted successfully.
Step 8: Wait for Confirmation
After submitting the refund request, you need to wait for Epic Games to review your request. You should get an email confirming that they got your request. It can take a couple of days for them to review your request and then process it. In the next steps we are going to discuss what to do during this waiting time and what you can expect. During the waiting time, make sure you keep an eye on your email for updates.
What Happens After You Submit Your Refund Request?
So, you’ve sent your refund request off to Epic Games. What happens next? Here’s what you can expect during the process of getting your refund.
Checking the Status of Your Refund Request
After you have submitted your request, you can go back to the same transaction page where you found the “Refund” button. There, instead of a refund button, you will be able to see the status of your request. It might say “Pending Review,” “Approved,” or “Rejected.” You can also check your email to see if you have received any updates about your request. They typically keep you updated via email to notify you of any progress, as well as any further required information.
How Long Does It Take to Get a Refund?
The time it takes to get a refund can vary, but usually you should expect to have your request processed within a couple of days. However, it can sometimes take longer, especially if there are many requests or if they need to look into your case more carefully. In general, most refunds should be processed within one to two weeks. Keep an eye on your email inbox as this is where they’ll send you updates.
What to Do if Your Refund is Denied
Sometimes, Epic Games might deny your refund request. This can happen if you’ve played the game for more than two hours or if it’s been more than 14 days since you bought it. If your refund is denied, you’ll usually receive an email explaining why. If you think there has been an error and the refund denial was incorrect, you can contact Epic Games customer support and explain the situation to them. There could be a misunderstanding or some missing information, so don’t hesitate to ask them if you are not happy with the decision. You can still explain the issues that you experienced with the game.
Tips for a Smooth Refund Process
To make sure your refund process goes as smoothly as possible, here are some helpful tips to keep in mind.
Play Games Wisely
If you are not sure about a game, try not to play it for more than 2 hours. It’s easy to get caught up in the excitement of a new game, but remembering the two-hour limit can be useful, if you think you might end up wanting to refund it. If you are not sure about the game, keep it to a short play session so that if you don’t like it, it is easy for you to request a refund without getting blocked by the playtime limit.
Don’t Wait Too Long
Always remember the 14-day limit. If you have any doubts, don’t leave it for the last moment. Request a refund as soon as you know you don’t want to keep the game. This ensures you don’t accidentally go over the timeframe, and it reduces any stress on your part.
Keep Your Purchase Records
Make sure to keep all email receipts that Epic Games sends when you make purchases on the store. These emails contain important information about the purchase, including the order number, which could be necessary if you need to get in contact with customer support. Having this information in hand is very important.
Be Clear in Your Refund Request
When you fill out the refund request form, be very clear and detailed about why you are requesting a refund. Whether the game has technical issues or you did not like the game, explain everything honestly and clearly. Providing clear and honest feedback helps Epic Games understand the request and process it efficiently. This gives them the information that they need to process the request.
Contact Epic Games Support if Needed
If you have any problems or questions about your refund request, don’t hesitate to get in touch with Epic Games customer support. They are there to help, and they can give you clear information about what you need to know. You can typically find their contact details on their website or on your account page.
How Refunds Are Issued
After Epic Games approves your refund request, the money is usually returned to you through the same payment method you used when you bought the game. Here’s how refunds are handled, depending on your original payment method.
Refunds to Your Credit Card
If you used a credit or debit card to pay for your game, the refund will be credited back to the same card. It might take a few business days for the money to appear back in your account. The exact time will depend on your bank. This is the most common method of payment and refund. Credit and debit card refunds are generally processed within a few days.
Refunds through PayPal
If you paid using PayPal, your money should be refunded back to your PayPal account. Usually, PayPal refunds are processed faster than credit or debit card refunds. Depending on the payment method, the refund is generally immediate, or within 1 to 2 business days. Be sure to check your PayPal balance after the refund has been approved to ensure you have the money back.
Refunds using Epic Games Wallet
If you use your Epic Games Wallet balance, your refunded money will be sent back to your wallet. This is the fastest way to receive your refund and it is usually done almost instantly, immediately after the refund request is approved. You can then use that money to buy other games or items on the Epic Games store. This is a good option if you plan on getting other games on the Epic Games Store.
Getting a refund on the Epic Games store is usually easy. It is important to remember the 14 day and two hour playtime limit, so that you can easily get the refund. If you follow these steps, you should be able to return the game and get your money back.
How To Refund Games From Epic Games – Full Guide
Final Thoughts
To refund a game on Epic Games, first ensure you request it within 14 days of purchase and have played less than two hours. Access your account settings and find the transaction history. Select the game, then click “Request a Refund.”
Epic Games will process the request. Remember that refunds are subject to approval. Be sure your request follows guidelines and keep the confirmation email for reference. Learning how to refund a game on Epic Games is simple with these steps.
